How To Fix Netflix Error Code NW-2-5

Some devices that use a Netflix app also get the error code NW-2-5. This includes streaming devices like Roku and Blu-Ray Players as well as game consoles.

This article is applicable to all devices that stream Netflix. However, there are specific steps for PlayStation and Xbox users.

Fix Netflix Error Code NW 2-5

These steps will help you to fix the error code NW-2-5. However, the steps you choose to follow may differ depending on your device. You can’t modify or examine the DNS settings of some devices.

You can fix an error code NW-2-5 on Netflix by diving down below.

Step 1

Click on the error screen to try again: That’s it.

Step 2

Start your device again: If you have a sleep mode on your device, make sure you shut it down completely and then restart it. You may need to unplug your device for 1 minute after it has been turned off.

Step 3

Make sure your device is connected to the Wifi. Some devices can check the Wifi connection on their behalf. You can stream video or view web pages using another app than Netflix if your device does not have such a function.

Step 4

Make sure your network supports compatible streaming. Are there shared Wifi connections at a hotel, business or university? The network administrator may have blocked streaming services if this is the case. If you are unsure, contact the network administrator.

Step 5:

Restart your home network. If they are not connected, turn off your router and modem. To resolve the problem completely, you might also need to unplug them.

Step 6

Verify your DNS settings. You can check your DNS settings on some devices, while others don’t. You can ignore this step if your device doesn’t allow you to check DNS settings.

Step 7

Use an ethernet connection or improve your Wi-Fi signal. The best streaming experience is achieved using a wired Ethernet connection. To get the strongest Wi-Fi signal, move your router and device to another location.

Step 8

Your ISP should be contacted. If you continue to experience problems after these steps, it could be that your ISP is experiencing a bigger problem.

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Notice: Some ISPs offer parental controls. To use Netflix, you might need to disable parental controls or change the settings.

Is streaming supported by your network?

Some networks disable streaming for bandwidth savings or other reasons. You should contact the network administrator if you are connected to Wifi via a university, hotel, or other large networks to verify if streaming is disabled.

This problem won’t be a problem if you have your own Wifi connection with your router or modem.

How to check if your device is connected to the Wifi

A connectivity error is indicated by error code NW-2-5. The first thing to check is your Wifi connectivity problem. This is because there are many troubleshooting tools available.

Some consoles allow you to test your internet connection. This test is available on some devices. You should run it. If the device displays an error message, it is likely that your Wifi connection is not working. Remember that your device is connected to the perfect network. To get things running properly, you might want to disable and reenable Wi-Fi connectivity.

You can test your internet connection if your device is not working. Open any app that requires an internet connection, such as Netflix. Once the app opens easily, you can continue to the next step.

Restart your device and home wifi – [How to]

Many times, power cycling your devices can resolve issues such as Netflix code NW-2-5. This means you need to completely shut down your devices.

You can set your device to low power, or sleep mode. This is done by pressing the power button. It’s important to know that you can switch off your device and then unplug it.

The same procedure applies to restarting your home Wifi. Turn off your modem or router. Next, unplug them. Then plug them in again and turn them on. Sometimes, you might need to wait between 10-20 seconds before plugging them back in. It is possible to leave your devices unplugged for as long as 1 minute.

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After restarting your device and your home Wifi, make sure you check that you are connected to the correct network.

How to check your DNS settings

You can check your DNS settings on some devices, which can help you resolve Netflix code NW 2-5. This is the first step.

Here are the steps to verify your DNS settings on a 4 (with 3 settings enclosed in parentheses).

Step 1

Go to Settings.

Step 2

Select Network (Network Settings)

Step 3

Select Set up Internet Connection ( Internet Connection Setting), then OK and Custom.

Step 4

If you have an Ethernet cable, select Use WiFi ( WiFi).

You can connect via Wi-Fi

  • Choose Custom ( WLAN Section, Enter Manually), then hit the d-pad.
  • Select your Wi-Fi network.

You can connect via ethernet

* Select Custom (Auto-Detect), for Operation mode.

Step 5:

For the IP Address Settings, select Auto.

Step 6

Select Do not Specify (Do NOT Set) as the DHCP Hostname.

Step 7

For DNS Settings, select Auto.

Step 8

Select Automatic to access the MTU Settings.

Step 9

Select Do not Use for the Proxy Server. Then Turn On For UPnP. Save settings with the button.

Step 10

Select Test Connectivity.

How to check DNS settings on Xbox 360

Step 1

Click the Guide icon on your controller.

Step 2

Move to Setting > Systems Settings.

Step 3

Next, choose Network Setting.

Step 4

Find your network and select Create Network.

Step 5:

Select DNS Settings > Auto.

Step 6

After turning off your Xbox 360, turn it on again.

Step 7

To see if Netflix is available, click here

Here are the steps to verify your DNS settings on Xbox One

Step 1

Click the Menu and select Settings > All Settings.

Step 2

Choose Network.

Step 3

Choose Network Settings.

Step 4

Select Advanced Settings.

Step 5:

Choose DNS settings.

Step 6

Select Auto.

Step 7

Click the B icon.

Step 8

To see if Netflix is available, click here

Improve Your Wifi Connection

Sometimes, just improving your Wifi connection can resolve the NW-2-5 Netflix code. This is possible by ensuring that your device has a strong connection.

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It is possible to stream video from Netflix over Wi-Fi. However, you may experience poor signal or crowded networks, as well as other disturbances from nearby networks. This can lead to many problems. These issues can be completely eliminated by using a wired connection.

Try to connect your streaming device with your router using an ethernet cable if possible. You can buy an adapter dongle that converts USB-to-ethernet cables for some devices, which is not possible with all devices.

Another way to fix a bad Wifi connection is by connecting your device directly to an advanced Ethernet cable. The router can then be removed from the equation. It is not a permanent solution as you won’t be able to connect any other devices to your internet connection until the router is connected again.

If you don’t get the NW-2-5 code when you connect your device directly to the router, it could be your router or your internet signal strength. Try repositioning your router to be as close as possible to the router, and removing as many obstacles as you can.

Get assistance from your ISP

If you are still experiencing Netflix code NW-2-5 despite following these steps, the only option is to contact your internet provider. Your router, modem, or streaming device might be experiencing a hardware issue. It’s likely your Wifi connection is not working properly.

Netflix code NW-2-5 may not cause problems with your internet service provider or ISP in certain situations. These issues are usually fixed by the ISP once the problem is resolved with its equipment. If the problem does not resolve itself after a while, your ISP is probably to blame.


This article will explain how to fix Netflix error code NW-2-5. No matter what method you tried, you can fix Netflix error code NW-2-5. Let us know if you have any questions or comments about the article. We are happy to answer any questions or concerns you may have in the comments section below.

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